3. Self-install: We can deliver your QuickStart kit to any UK home address or your chosen Click & Collect point for no extra cost. You can easily connect 10+ devices at the same time. 4K compatible TV/device required to watch Ultra HD. Compare Virgin Media’s broadband plans. Whether you’re craving entertainment from channels like ITV1, Sky Max or GOLD, the best in factual. Generally, the process involves the following steps: Check availability: Before placing an order, you should check if Virgin Media's broadband services are available in your area. See this. Once logged in, select ‘My apps’ tab’. Learn about QuickStart - Virgin Media's self-installation service. When getting a new phone line installed with an Openreach provider (practically any provider that's not Virgin Media), the first step is to contact the provider to book an installation. This should take up to 1 hour 15 minutes. 1. Here you’ll find all the help you need for Virgin Media related problems and issues. This is available on an 18-month contract, with there being an upfront fee of £0 for set-up and installation. And that’s not all – if you’re a Virgin Fibre customer with Maxit TV, you can get an intelligent WiFi. Existing Intelligent WiFi Plus customers will be individually informed. Wi-Fi extenders are devices that increase the range of the Hub’s wireless signal, giving you a stronger and more stable connection over more of your home. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. We’ll then run cables from the cable entry point to your chosen locations for your Broadband, TV and Phone. It varies between the altnets. Overall satisfaction. Installing V6, Hub 3. Credit for a missed engineer appointment relating to the installation or repair of a fixed line or broadband service. My installation engineer is booked for next Tuesday but don’t know what he’s going to install if they haven’t done the cable to the outside of the house. Then follow the instructions on screen to finish your set up. Try moving the disc closer to the one connected directly to your hub (router). The cable terminates on a box indoors wherever you want it, within reason. • Starting yOUr Virgin BrOaDBanD cOnnEctiOn When you plug in your modem the Virgin Broadband USB Modem software will now start automatically. 2Gb Broadband : Minimum period of 24 months applies. 0 or 3. We have three different kits to choose from, depending on what you’re after, and they’re available from just £35 plus £7 p&p. Set up your wideband yoursel with our broadband installation guide. WiFi hotspots. )In this video, I am showing the sta. We cannot control when or if work and installation can go ahead. If you have mobile with us:. Each box also has separate channels and settings, so you can different shows at the same time, in different rooms. On the day of the appointment the technician will call you before they arrive. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Here’s how to do it: On the back of your hub, turn the A/C power switch into the off position (with the “O” pressed in). Apps and extras. Then cables run from there to the Virgin cable box and optionally a cable broadband modem if you use that service. 0 and phone. The first thing to remember is you really can’t go wrong choosing a VPN for use with Virgin Media. Both can be found in the email that was sent prior to the box dispatch. This video is for you. Unlimited Usage. The information on Windows compatibility. . Have your Virgin account number and area reference number on hand. Currently customers supplied by non-copper networks, such as those with Virgin Media broadband, who want to switch between different networks, say from fibre optic to copper or between two different cable providers, need to contact both their existing and new providers. Each pod, powered by Plume, extends wireless coverage around the home, building a wireless mesh network. 99 for a new landline, but it’s free if you already have one. We'll also go through what all those lights on the mode. it will take half a day, to lay the cable. Your Stream box will come with a quick start guide to help you get. Plug the cables into the Hub. 9% price increase each April. Download the free Connect app for iOS devices. Connect the Hub’s power cable with the blue tab. After it has done this, it suggests that you 'rescan' the room. Download the free Connect app for iOS devices. This is a visual aid to support you through your Virgin Media installation process. Broadband + Television:. If you really want Virgin, you gotta speak to a neighbour and see where their cable comes in from in their apartment. More Details. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. 0 or 3. Everything you need is posted to you. 2. The Power light illuminates, and the connection network light will start to flash amber. 4. Rob. Powerlines use your home's electrical wiring to connect devices. Virgin broadband checker. Wait for the booster to connect and configure itself. Data last updated: Saturday 11 November 2023 at 08:38. . Whether you're a Virgin Media broadband or mobile customer, with the My Virgin Media app you can manage your account - and so much more - at the touch of a button. Most QuickStart kits have just 6 cables, connectors and powerlines to. So you've decided to join Virgin Media, or you're included the processing off deciding, and you want to know the ins and outs of the installation process. The Hub's fan is underneath, so make sure you install it upright on a hard surface to keep it cool. You’ll need to return your Virgin Media Hub if asked. . You. What to expect with broadband installation QuickStart means you can plug the kit straight in, with no drilling or technical know-how needed. You can do this from the Settings menu or manually turn each disc off then on. Once the eero is successfully connected, put the VM hub in modem mode. This means you can enjoy our superfast broadband speed with an average download of 1,130Mbps, without being connected to a landline. Virgin Media Help - Get help, tips and advice to. 1. If you’re having Virgin TV installed, we’ll run a TV cable from the cable entry point in your home and connect it to your Virgin TV set top box. *Average speeds are based on the download speeds of at least 50% of customers at peak time (8pm to 10pm). 99 for line installation in 2022 (Uswitch survey of 2,003 broadband users, August 2022). Yes. For this tool to work as intended, launch it, connect to a non-UK server, and enjoy IPTV as usual. The Connect app lets you run a super-intelligent WiFi home scan to smooth out any snags, speed up your connection all around the house, and pause WiFi to any device when you need to – perfect for when it’s the kids’ bedtime. No setup fee is available on all bundles, broadband & phone, and broadband only packages. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. The cost of a new landline is around £140, while the cost of reactivating an old line is £. Technician: No extra cost – If QuickStart’s unavailable. How long does a Virgin Media installation take? If your home has previously been connected to Virgin Media broadband, the whole signup to up-and-running process can be done in a few days. This clever app lets you watch live TV, all from your mobile, tablet or PC and Mac. However, if you are leaving Virgin Media and desperate to get out of your contract early, BT will credit your new account with up to £300 if Virgin charges you termination fees. You’ll find them on top of the email. 0 once you have your Quickstart box. Broadband speed. Switch on at the mains socket. Virgin Media services are only available in eligible Virgin Media network areas. This includes TV, Broadband, Wi-Fi Boosters, Phone and Wall Sockets. Install your Stream box. Virgin Media Broadband offers some of the fastest download speeds in the UK, making it ideal for households and businesses that require fast internet speeds. Step by step guide to upgrading your existing broadband Hub 3 to a Hub 4. 1. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. per month. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. Your contract start date is also the day your bills will start from, but you won't receive your first bill until a later date. Details. No setup fee. If our technician needs to install our cables and switch your broadband over, it will take more time, but you’ll be offered the next available installation visit when you place your order. €15 a month for 24 months, €34 thereafter. IP address 192. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. At the time of writing all Virgin Media broadband packages slower than its flagship Gig1 (1Gbps) broadband package come with its Hub 3 router. See all Virgin Media deals. . QuickStart self-install pack delivery delayed by over 1 month. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. The information on Virgin website shows that the software for the U600 modem does not support Windows 8 (so, it might not support Windows 8. If you want to switch broadband providers, moving between two that share the Openreach network (which includes most providers except Virgin Media and Hyperoptic) means that you probably won’t need an engineer to come to your home to install your new service as you should be able to self-install instead. For more information, select the type of broadband service you're planning to switch to on Sky: Essential Plus Broadband. Find the network. Offers available to new broadband and new TV customers only. Virgin Media provides the service, and their branded wall sockets show you which plug is theirs. Thanks to the Virgin TV Go app – available to Virgin TV customers at no extra cost, you can access up to 110 live TV channels on the go from your devices, including your Android, iOS, Windows 10 and PC/Mac. Plug into the Hub. Intelligent WiFi is designed to automatically sort out any WiFi issues around your home without you needing to. The beauty of using a QuickStart self-install kit for no extra cost is that it’s fast, easy and could save you making ampere £30 installation appointment. indd 14 09/03/2016 12:48. This includes BT Sport, FOX, Comedy Central and Sky One (depending on your TV package). Download the app onto any device you use often. 50 per month. As far as bypassing Virgin Media IPTV restriction, CyberGhost VPN is as good as it gets. Installing a Virgin WiFi booster is easy and straightforward. Need help installing Virgin Media broadband? Use our QuickStart self installation package for quicker broadband and internet set up. If you’re installing broadband, TV, and a phone line, the process should take around one hour and 15 minutes. We have a self-installation option called Quickstart. This should take up to 1 hour 15 minutes. Feel free to pause at other times, too! First, we need to get you activated. To become a Virgin Media customer, you must live in an area covered by its network. Push the white cable with the black label into the Hub. Gateway 192. If you’ve got a mesh WiFi Pod, but your Virgin Media Connect app confirms that your download speeds are still lower than 30Mbps in every room, you’ll be eligible for up to two additional mesh WiFi Pods. This promotion means you won’t pay the usual setup fee of £35. Aug 8, 2011. Virgin Media WIFI Pods | GIG1 | - Setup & How to Use ( in depth guide )any issues don't hesitate to contact me contact: techroomuk@gmail. Connect the booster to your Virgin router using an Ethernet cable. The funds will go into your account and offset future bills – you won't receive a lump sum of cash. Install your Stream box. That means it takes a specialist to install, and if you have any problems, you’ll likely want to contact customer. Working hard to help connect the nation, shop our offers and order online. At least 30Mbps download speeds in every room or £100 one-off credit. Video guide prepared by Luqman Khanis with how to self install virgin media pod. Find out how to set up your Virgin Media broadband. The new hub is being delivered 3 Nov. Isn’t it ridiculous that I have had my Virgin Media broadband for close to 2 weeks now and the company haven’t been able to send an engineer to me to install the VM socket for me. However, if you’re on one of our 30-day rolling contracts you’ll need to pay an additional one-off flexi fee of £45. Connect the Hub’s power cable with the blue tab. Step by step guide to installing your Virgin TV 360 box, broadband Hub 4. In simple terms, Full Fibre broadband is a type of broadband connection that uses fibre optic cables to deliver your internet. On your day install we will require:Step by step guide to installing your Virgin TV V6 box, broadband Hub 3. Once you have got through, select the 'If you're thinking of leaving Virgin Media' option and let the member of the service team that you are. Gigabit broadband is finally available where I live!So let's take a look at VM's new Gig1 service and see just how fast it is. This promotion means you won’t pay the usual setup fee of £35. Installation and activation time for BT. Go to Settings > General, then tap Software Update. Virgin Fibre Areas only. Go even faster than M250. Back a step. Back up your device using iCloud or your computer. Phone line - 5 mins. Switching from Virgin Media to BT: The key points. To progress with your broadband switch from Virgin Media to Sky, go to Sky’s website to order your new Sky broadband service. 0 and explained how to setup and activate it . BT will send you your brand-new router in the post (it fits through most letterboxes), with instructions on how to install it. While most other ISPs across the UK piggyback off Openreach lines to provide internet, Virgin Media uses its own. You could try the text messaging service. BT. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. Your Stream box will come with a quick start guide to help you get. Now insert the Virgin Broadband Wireless Set-up CD into your computer’s CD drive. Virgin Media engineer installation. Subnet prefix length 255. Welcome to Virgin Media! This video will take you through installing your broadband, step by step. Early Termination Charge. If all wayleave permissions are granted, we would then begin planning, cabling, and construction before then installing. You’ll have to pay the fees first and will then need to send a copy of your final Virgin Media bill along with your proof of. BT no longer charges a 'broadband cease charge'. . This means you won’t go without broadband for more than an hour or two. SuperHub 4. Virgin Media reserves the right to pass on any costs it incurs as a result of a total loss of service resulting from a customer’s action, for example a customer caused fault or in-home issue. You just plug into your TV and power socket (best), connect by WiFi, select the HDMI input from your remote and that's it. If you want a phone (and broadband) line but don't want to take out. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. A cable of 10m from the current location would probably need the technician to set it up again from the cabinet as the signal,levels will change. Start by signing up for a reliable VPN service – We strongly recommend NordVPN. They'll then install a fibre socket inside. And now you should be up-and-running with our faster, smarter and smaller Virgin TV V6 box. install your Virgin Media Hub. Virgin Media Broadband offers unlimited usage, which means you can use the internet as much as you want without worrying about exceeding data caps. No setup fee is available on all bundles, broadband & phone, and broadband only packages. No TV. On the day of the installation, you’ll normally need to leave around 2-3 hours available for the setup. . And before getting started, don't plug in or turn on kit until it’s time. This is usually available where the home has recently had an active Virgin Media fibre broadband service and is available on most, but not all, Virgin Media packages. It even offers gigabit speeds. The instructions weren't so clear and I want to avoid a gap in service. 25 a month. And recent years have seen them successfully trial speeds of up to 2. Pretty easy to install your home internet. Some install their own poles too. EE fibre broadband deals. Don’t plug the power cable into a plug socket yet. They can also use your home’s electrical wiring to transmit the signal, like our Powerline Boosters. Once you’ve got all the bits and bobs in the right place, you can call our activation centre to activate your services on 0800 953 9500. You might have to use microfilters to connect your landline phone as well as your broadband. #8. Find the best spot for the WiFi Hub. Options. next, connect the power cable. If the program doesn’t start automatically, click on the My Computer iconContact your chosen provider and arrange to have a new line installed. Virgin Media Internet Security will always ask for your permission before removing any software, but we do advise that you follow the on-screen instructions throughout. Carwynator said: Hi, I've got an installation booked for next week, but my landlord wants to know what is actuallu involved - do they put a box on the outside of the house or is it all internal (I'm just getting broadband, not TV or phone) I've tried getting a reply from Virgin CS, but cant get through (which maybe should tell me something!)A network adapter – you’ll need this for every computer you want to connect. Step by step guide to installing your Virgin Media broadband and Hub 3. Virgin Media engineer installation. Plug into the Virgin Media wall socket. . . Did you go for the option of having everything done by one of our expert technicians?It is easy to install your virgin media broadband with the installation guide in your new virgin broadband kit, also watching this video helps to install thi. Turn your TV on and get connected. This hole will typically be up to 1cm in diameter and often positioned near your front door. Preferred DNS 192. So far so simple. Broadband and Calls £10. £30 an appointment – If you can get QuickStart but choose not to. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. These cables run all way the from a broadband provider's internet. Just follow these five easy steps: Plug the aerial lead into the aerial socket on your box. Thank you, I have found where I can change the DNS, but as I am not really sure what I am doing I have put some details in but it won't accept and save. Of the major home broadband providers, BT, Virgin Media and Plusnet currently offer broadband without a phone. What to expect with broadband installation QuickStart means you can plug the kit straight in, with no drilling or technical know-how needed. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. There’s also a form on Virgin’s website if you’d prefer. The positive reviews for Virgin Media. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. With a landline: 14 days. You can get free and impartial advice and help with switching over the phone from our Ofcom accredited phone service by calling 0800 093 0405 (or we can call you ), or you can contact our Broadband Expert to ask questions by email. I'm due to have Virgin Media installed next weekend with both TV & broadband services. Number of inclusive HD channels depends on package. 0 and phone once you have your QuickStart box. Installation of a landline and broadband installation takes approximately 14 days. I have created a networking and hifi equipment hub underneath my stairs, which is obviously where my existing router and all hifi equipment is located with cabling then connected through the wall and under the floor to TV and speakers in my. Getting Connected with Virgin Media is easy when you have a wall socket. . If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. To cancel your Virgin Media broadband contract, as well as your TV or landline package, you must call their customer service team on either 0345 454 1111, or 150 from a Virgin Media landline or mobile. Just enter your postcode into the box below or on any of our comparison tables. Available to new Virgin Plus Members, where access/technology permit. During installation, Virgin Media Internet Security will look for conflicting or older security software programs running on your machine and prompt you to remove the software. 0 on Trustpilot, though this is actually ahead of its closest competitors. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. How to set up Digital TV. You’ll then be able to use your same old phone to make. The WiFi Booster will start copying your Hub’s details. make by cancellation date the same as my. First, you need to connect the eero to the Ethernet port of the hub and follow the instructions in the eero app. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Call 01 267 8670. Virgin Media | Connect your own Router | Modem ModeIn this video, I will show you how to set up your own router with Virgin Media. If you see two software update options available, choose the one you want to install. There is no charge for the Stream service, but a one-off £35 Stream activation fee applies,. All the information you need to setup your first Pod or fix an issue can be found here. *CPI plus 3. 0:00 / 3:31 How to Install Virgin media Broadband. Instead of following the instructions provided with the device, you would need to follow the installation instructions in User Guide for Windows 8. Many ISPs including Sky and TalkTalk use the BT Openreach network to provide services, and in most cases, an active telephone line is required. Stay up to date by checking your latest bill, previous bills, and any upcoming charges. Up to 3 WiFi Pods if needed. " Based on this, I continued with the order and delivery was set 1st June. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. e. New line cost. Here’s how to switch from Virgin Media. Anyway, I ended up choosing the TV and fibre broadband offer, Full house package with cinema (minus the sport), with the 200Mbps Fibre broadband. Virgin Media has you covered whether you’re looking for reliable, fast, or affordable broadband services. A QuickStart self-install kit can arrive in 4 days (standard) or up to 14 days if we need to close someone else’s Virgin Media account at the property. Stream will also launch with a “Stream credit” system granting customers a 10. During this time, an engineer will come to visit your property. Installation fee may apply. You may need to use the. This costs £40, and you’ll be given the next available appointment. Click to confirm. EE is also rolling out its Full Fibre broadband across the UK. Leave it off for about 10 seconds. If you have had a Cable service before. i literally don’t know what to do at this point, I have called and made complaints twice and haven’t gotten a solution s. The engineer will bring everything needed to install your Virgin Media services on your chosen day. Use your own TV remote to turn on your TV – pressing the Input, AV or Source button. Region No. Turn the hub back on by turning the A/C power switch into the on position (with the “I” pressed in). This video will show you how to install a Virgin Media extension cable. Original Virgin/NTL installation: Phone in office (may as well be "hallway" for the purposes of discussion) Broadband modem behind TV (via the aforementioned splitter*) TV (erm, behind the TV - the 2nd split from the splitter*) * The single line in to the splitter came through the wall in to the living room from the NTL box on the outside wall. Ready to kick off? Let's get you set up with QuickStart. Need help installing Virgin Media broadband? Use our QuickStart self installation package for quicker broadband and internet set up. When the device begins to pair, the system light can flash red. Your QuickStart pack will be delivered by courier within three working days (four days for Northern Ireland). . Quick tips on prepping for Virgin Media technician's visit. Hub 3 has everything required to serve up to 516Mbps (M500) to your household, though you may struggle to get all of that speed to a single device over wifi, since the Hub 3 doesn't offer. Whether you’ve already decided to cancel and want to know how to do it, you’re cancelling because you’re moving and our services aren’t available at your new address, or you’ve already booked your cancellation and need the next steps, here’s everything you need to know. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. The last stretch of cable results in slower speeds, though coaxial cable has less of a negative effect than copper cable. The speed you receive where you live may be lower than that. Pretty easy to install your home internet. The work itself will likely take less than. Thankfully, setting up a Wi-Fi extender is a lot easier than installing a broadband connection. Find out here. Luckily, most newer computers have one already. If you’re an existing broadband customer, you can call 0800 952 2039 to request Stream on your account. Your post is waiting for approval from FasterBroadband. Booking an engineer is easy with Virgin Media. 5/5. First check the Ethernet connection from your hub (router). Data last updated: Monday 20 November 2023 at 22:16. Just push to fit Firmly push the end of the cables into the sockets. Upgrading TV to a new V6 box with Powerline. com#gig1 #wifi6 #rou. Both your fibre cable and Wi-Fi router will be plugged into this. You may not have access to BT’s full fibre broadband packages in your area. Although we do our best to provide families with excellent parental controls, technology cannot provide 100%. This video is for you. Previous. £140. The five. Installing Our Equipment – Quickstart (self-installation) and Technician Installation. Virgin Media Help - Get help, tips. 5 out of 5. 168. Virgin Media is a large broadband provider that offers fast broadband and premium TV on its own network. If you’re a Virgin Media customer, you can cancel your contract subject to an initial 30-day notice period where you’ll pay full fees, followed by an early disconnection fee to take you to the end of your contract period. It allows your computer to send information along your network. The white power light will. All our deals are unlimited broadband. So you've decided to join Virgin Media, or you're in the process away deciding, and they do toward know this ins and outs of the installed proceed. Virgin Media ’s Intelligent WiFi feature comes free with all Virgin broadband deals. Back a step. All I am aware of terminate the fibre inside. What to expect with broadband installation QuickStart means you can plug the kit straight in, with no drilling or technical know-how needed. Leave it off for about 10 seconds. Then, choose a place. 0 Installing your TV V6 box, Hub 3 0 u0026 phone - Virgin Media QuickStart A Chill, Stupid, and Speedy Video! - Virgin Media Booster Install w/ Nihal Virgin Media Installation What to expect from your Virgin Media installationNot sure if you have downloaded the 'Virgin Media Connect' app, which, once installed allows you to carry out a home wifi check - room by room (and you can add rooms). However, I do agree with returning equipment. And with its Gig1 Fibre Broadband averaging speeds of over 1Gbps, it’s the country’s fastest broadband. Hello,I signed up for Virgin Media broadband last night - the delivery of the QuickStart self-install pack was listed as 25/11/2023. Installation Guide Virgin Media 1 Installation Guide Virgin Media Yeah, reviewing a book Installation Guide Virgin Media could ensue your close contacts listings. your new services. Also make sure nobody else is on the same channel. Tapping through this 5 step broadband installation guide is all it takes to set up and connect a new Hub to our Fibre network – you should be online in half an hour. Visit security hub. Don’t plug the power cable into a plug socket yet. As explained in the video, all you need to do to get your hands on an intelligent WiFi Booster is use the Connect app home scan feature. We’ll automatically credit your bill for fixed phone line and broadband issues, no matter if you’re a new or existing customer. Or write to them to as per the terms and conditions. Although expensive, their Freedom Broadband 30-day rolling contract can be very useful for those who would like to just test Virgin Media Broadband before committing to a long-term contract, or for those who are in temporary housing situations like students. Step by step guide to upgrading your Virgin Broadband Super Hub to Hub 3. Pop the power cable into a nearby plug socket, and turn it on. . If you’ve got a mesh WiFi Pod, but your Virgin Media Connect app confirms that your download speeds are still lower than 30Mbps in every room, you’ll be eligible for up to two additional mesh WiFi Pods. This is what I tried to enter. Through your bank (sort code: 20-13-42 account number: 23494314 using your 14-digit payment reference number as the reference) By cheque (with your name, account number, and postcode on the back) to: Virgin Media Payments Ltd. Virgin's broadband speeds and packages: Via its own broadband network, which uses DOCSIS® 3 cable technology, it has the fastest average download speeds of all the UK’s main ISPs of 1,130Mbps. Step by step guide to installing your Virgin Media broadband and Hub 3. If our technician needs to install our cables and switch your broadband over, it will take more time, but you’ll be offered the next available installation visit when you place your order. If you're having your services installed by one our engineers, you'll be able to choose the installation day and timeslot when you place your order. Experiencing Virgin Media broadband issues? From broadband setup to slow internet problems, find everything you need to know with our broadband help & support page. 0 and BT scores 1. Virgin Media Help - Get help, tips and.